Customer Support

Where to buy

Our products may be purchased on this site. All orders exceeding 30 SGD and made on this website enjoy free shipping to addresses within Singapore.

Alternatively, our products are also available for purchase on Lazada, Amazon Singapore and Shopee.

Shipping Policy

Purchases made on this site are shipped using third party shipping (5-8 days) from our warehouse in Singapore. Purchases made on Amazon, Lazada or Shoppee will be shipped using the best available shipping solution on the respective platform.

Return Policy

We cannot accept returns because our items are food items. However, if you are dissatisfied in any way, please reach out to us. 

We see a big part of our mission as helping you make the best of your matcha purchase. Do speak to us if you are facing any issues, and we will make sure we solve your problem in every way we can.

Looking for our US site?

If you live in the United States, please purchase on our USA website (https://naokimatcha.com) or Amazon.com

Need further assistance?

Talk to us, we are happy to help.

Frequently Asked Questions

Just 100% green tea matcha powder from Japan, nothing else.
There is no soy in our products, and all our teas are processed at facilities processing only green tea.

The short answer is, it depends. We recommend a serving size of 2 grams. That gives you 15 servings of matcha tea per 30g can. However, everyone enjoys matcha differently. Some people use 1 gram of matcha powder per serving. In this case, the can will last for 30 servings.

Our matcha is comprised of 100% matcha powder and there are no additives or sweeteners.

Our matcha is tested for radiation and heavy metals by third party laboratories. The results are consistently in the negative. We always ensure that the tea estates we work with have rigorous compliance and safety testing procedures in place. If needed, these testing certificates are available upon request.

A standard serving (2 grams, or about a teaspoon) contains about 70mg of caffeine.

The key difference is that we enjoy a close working relationship with many esteemed tea estates, blenders, and production facilities all over Japan. This means we get access to the best stuff that’s not usually exported outside Japan at the absolute best prices. You’ll have to taste and see!

An excellent question, but something far too detailed to explain in 2-3 lines. In short, we would recommend our Fragrant Yame Blend or Chiran Single-Origin matcha. Visit our page on this very topic for more information.

An excellent question, but something far too detailed to explain in 2-3 lines. In short, we would recommend our Barista Blend or Superior Blend matcha. Visit our page on this very topic for more information.

An excellent question, but something far too detailed to explain in 2-3 lines. We would recommend our Barista Blend.  Visit our page on this very topic for more information.

An excellent question, but something far too detailed to explain in 2-3 lines. We would recommend our Barista Blend. Visit our page on this very topic for more information.

There’s nothing chemically different between the caffeine in coffee and matcha. However, other compounds in matcha causes caffeine to be released more slowly. The result is that matcha’s caffeine boost lasts for 4-6 hours. Coffee will only provide a caffeine boost for up to 2 hours. Because matcha’s caffeine release is gentler, you also don’t get the sudden “caffeine crash” after 2 hours which you typically experience with coffee.

After being ground into powder, matcha should be consumed within 12 months. Our matcha displays the date of production prominently so you may keep track. However, be sure to note the storage instructions below!
Matcha keeps best when it is stored away from heat and light to reduce the rate of oxidation. This means you should keep it refrigerated after opening.We recommend you clip the packets close after opening.  If you prefer to pour the matcha powder into the can for easier access, that is fine too.

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