Customer Support
Where to buy
Our products may be purchased on this site. All orders exceeding 30 SGD and made on this website enjoy free shipping to addresses within Singapore.
Alternatively, our products are also available for purchase on Lazada, Amazon Singapore and Shopee.
Shipping Policy
Purchases made on this site are shipped using third party shipping (5-8 days) from our warehouse in Singapore. Purchases made on Amazon, Lazada or Shoppee will be shipped using the best available shipping solution on the respective platform.
Return Policy
We cannot accept returns because our items are food items. However, if you are dissatisfied in any way, please reach out to us.
We see a big part of our mission as helping you make the best of your matcha purchase. Do speak to us if you are facing any issues, and we will make sure we solve your problem in every way we can.
Looking for our US site?
If you live in the United States, please purchase on our USA website (https://naokimatcha.com) or Amazon.com
Frequently Asked Questions
The short answer is, it depends. We recommend a serving size of 2 grams. That gives you 15 servings of matcha tea per 30g can. However, everyone enjoys matcha differently. Some people use 1 gram of matcha powder per serving. In this case, the can will last for 30 servings.
Our matcha is tested for radiation and heavy metals by third party laboratories. The results are consistently in the negative. We always ensure that the tea estates we work with have rigorous compliance and safety testing procedures in place. If needed, these testing certificates are available upon request.
A standard serving (2 grams, or about a teaspoon) contains about 70mg of caffeine.
An excellent question, but something far too detailed to explain in 2-3 lines. In short, we would recommend our Fragrant Yame Blend or Chiran Single-Origin matcha. Visit our page on this very topic for more information.
An excellent question, but something far too detailed to explain in 2-3 lines. In short, we would recommend our Barista Blend or Superior Blend matcha. Visit our page on this very topic for more information.
An excellent question, but something far too detailed to explain in 2-3 lines. We would recommend our Barista Blend. Visit our page on this very topic for more information.
An excellent question, but something far too detailed to explain in 2-3 lines. We would recommend our Barista Blend. Visit our page on this very topic for more information.
There’s nothing chemically different between the caffeine in coffee and matcha. However, other compounds in matcha causes caffeine to be released more slowly. The result is that matcha’s caffeine boost lasts for 4-6 hours. Coffee will only provide a caffeine boost for up to 2 hours. Because matcha’s caffeine release is gentler, you also don’t get the sudden “caffeine crash” after 2 hours which you typically experience with coffee.